Cancellation & Refund Policy

At Vertical Hydro Farms, we prioritize delivering undamaged, high-precision hydroponic equipment. Please review our policy regarding order cancellations, transit damage replacements, and refunds.

1. Order Cancellations

You may request order cancellation prior to product dispatch by contacting us on WhatsApp (+91 93803 60225) or email (support@verticalhydrofarms.com). Once an order has been picked up by the courier partner, it cannot be recalled and standard delivery proceeds.

2. Damaged or Defective Items on Delivery

In the rare event that a tower section, pump, or adapter arrives damaged or cracked during transit:

• Notify us within 48 hours of package arrival.
• Provide clear photographs or an unboxing video depicting the damaged part.
• We will arrange a free replacement of the damaged component immediately at no additional freight cost to you.

3. Refund Processing

If a cancellation is approved prior to dispatch or if a resolution requires a monetary refund, funds will be credited to the original payment source (via Razorpay) within 5 to 7 business days as per banking turnaround schedules.

4. Support Inquiries

For any questions regarding cancellations or replacement parts:
WhatsApp / Phone: +91 93803 60225
Email: support@verticalhydrofarms.com