Privacy Policy

At Vertical Hydro Farms (operated by Urban Hydro Towertech (OPC) Private Limited), we respect your privacy and are committed to protecting any personal information you provide when visiting or purchasing through our website (verticalhydrofarms.com).

1. Information We Collect

When you purchase products or contact us, we collect details necessary to process your transaction and deliver orders:

• Full Name and contact details (email address and phone number)
• Shipping and billing address for tower kit dispatch
• Order notes and communication records

2. Payment Security

All online transactions are securely encrypted and processed through our verified gateway partner, Razorpay Software Private Limited. We do not store card numbers, CVVs, or net banking passwords on our servers.

3. Use of Information

We use your contact details solely to fulfill order dispatches, provide tracking updates via SMS/WhatsApp/email, and assist with hydroponic technical setup queries. We never sell, rent, or trade customer information to third-party advertisers.

4. Contact Information

For any queries concerning this policy or your personal data, reach out to us at:
Urban Hydro Towertech (OPC) Private Limited
Bangalore, Karnataka, India - 562101
Email: support@verticalhydrofarms.com
Phone / WhatsApp: +91 93803 60225